Legal
Privacy Policy
At Sukjai, we handle your watch with care — and we extend that same attentiveness to any personal information you share with us. This page explains what we collect, why we collect it, and how it is looked after.
1. Introduction
Sukjai ("we", "our", "the workshop") is a watch repair and restoration workshop based at 167 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand. We are the data controller for the personal information described in this policy.
This Privacy Policy applies to information collected through our website at sukjaix.biz, through our contact form, and through direct communications with us. It does not apply to third-party websites we may link to.
If you have questions about this policy or how your data is handled, you are welcome to contact us at any time using the details in Section 10.
2. Data We Collect
We collect only what is needed to respond to your enquiry and, where relevant, to carry out watch repair work.
Information you provide directly
- Name — to address you respectfully in correspondence.
- Email address — to send service updates, questions, and your watch's condition report.
- Phone number — optionally, for time-sensitive communication during a service.
- Message content — your description of the watch and any concerns you'd like us to be aware of.
Information collected automatically
- Cookies and similar technologies — see Section 5 for full details.
- Analytics data — page views, approximate location, device type, referral source. No personally identifiable information is included.
Legal basis for processing
- Contract performance — when processing your service enquiry or carrying out a repair.
- Legitimate interest — for maintaining records of past repairs and improving our service.
- Consent — for optional analytics cookies and any marketing communications.
Retention: Contact form data is retained for up to 3 years, or for the duration of an active service relationship. Service records (watch condition notes, repair logs) may be kept for up to 7 years for warranty and reference purposes. You may request deletion at any time; see Section 6.
3. How We Use Your Data
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Service delivery — responding to your enquiry, providing service updates, and documenting repair work on your watch.
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Communication — sending you care recommendations following a service, or following up on an open enquiry.
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Website improvement — understanding which pages are most useful, how visitors navigate the site, and where we can make things clearer.
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Legal compliance — retaining records as required under Thai commercial law and tax regulations.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Analytics data is shared with our web analytics provider in anonymised form only.
4. Data Protection Measures
We take reasonable steps to protect personal data from unauthorised access, alteration, or disclosure.
Encryption
Our website uses HTTPS (TLS) to encrypt data in transit between your browser and our servers.
Access control
Personal data is accessible only to those at Sukjai directly involved in responding to your enquiry.
Regular review
We periodically review data handling practices and update this policy when our approach changes.
Breach notification
In the unlikely event of a data breach, we will notify affected individuals promptly and take corrective action.
6. Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection principles, you have the following rights regarding your personal information.
- Access — you may ask to see a copy of the personal data we hold about you.
- Rectification — if any information is inaccurate or incomplete, you may ask us to correct it.
- Erasure — you may request deletion of personal data that is no longer necessary, subject to any legal retention obligations.
- Portability — where applicable, you may request your data in a structured, machine-readable format.
- Objection — you may object to processing based on legitimate interest; we will review and respond thoughtfully.
- Withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, write to us at [email protected]. We aim to respond within 30 days. If you feel your rights have not been respected, you may raise a concern with the Office of the Personal Data Protection Committee (PDPC) in Thailand.
7. Third-Party Links
Our website may occasionally link to external resources — for example, map services. These third-party sites have their own privacy practices, which we do not control. We are not responsible for the content or privacy policies of external websites and encourage you to review them before sharing personal information there.
8. Children's Privacy
Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.
9. Policy Updates
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last Updated" date at the top of this page will change. We encourage you to review this page periodically.
For significant changes that affect how we handle your data, we will make a reasonable effort to notify you — for example, by noting it on the website. Continued use of our services after an update constitutes acceptance of the revised policy.
10. Contact Us
For any questions about this Privacy Policy or how your personal data is handled, please reach out. We will do our best to respond within a few working days.
Sukjai Watch Repair
- [email protected]
- +66 2 459 6824
- 167 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand